Shipping policy

Where Do You Ship?

I currently ship only to the United States.

Multi-Item Orders

If you place an order including multiple product types, they may ship separately. You will receive a tracking number for each package once it ships.

Order Processing & Shipping Times

Average production and shipping times are listed on each product page under the "Shipping" dropdown menu. Please note that delays may occur during peak holiday seasons, bad weather along transit routes, or other unforeseen circumstances. All timeframes given are estimates.

Order Tracking

Once your order has shipped, you will receive an email with tracking information. Please allow up to 48 hours for the tracking information to update.

Free Shipping

I’m happy to offer free shipping on all orders within the United States. No additional shipping fees will be added at checkout.

Expedited Shipping

At this time, I do not offer expedited shipping options.

Lost or Missing Packages

While I am not responsible for packages lost or stolen during transit, I want to help you resolve the issue. Here’s what you can do:

• Lost in Transit: Contact the carrier directly with your tracking number to file a claim. If the carrier confirms the package is lost, I can work with you to offer a replacement.

• Marked Delivered, But Not Received: Contact the carrier as soon as possible for assistance. The carrier should investigate and can often redeliver your package correctly. If you believe your package was stolen, I encourage you to file a police report. I can provide supporting documentation if needed.

If you have questions or concerns about your package, please don’t hesitate to email me.

Damaged Packages

If your product was damaged during shipping, please follow the steps below. 

• Email me within 14 calendar days of delivery.

• Include photos of the issue along with your order number. Include clear photos of the damaged packaging and product, showing the damage from multiple angles. Close-up images of the affected areas and a wide shot of the entire product and packaging are especially helpful for faster resolution.

• I’ll work with you to resolve the problem and send a replacement or refund as needed.

For issues related to the product itself (e.g., printing defects or production issues), please visit the Refund Policy.

Items sent back without prior approval cannot be accepted.

For all inquiries, email me at ashley@flighthearted.com.