Frequently Asked Questions

• I have a shipping-related issue or question.

Please visit our Shipping Information page for details on production times, delivery options, and tracking your order.

• I have an order issue or questions about returns or refunds.

Check out our Return and Refund Policy page for information on replacements and defective items.

• I want to know more about product materials, sizing, care instructions, or gift options.

This information is available on each product page directly beneath the product description.

• Why are production times listed?

Every item is made-to-order to minimize waste and ensure a unique, high-quality product just for you.

• How long does it take to receive my order?

Estimated production and shipping times depend on the individual product. The shipping timeline is on each product page beneath the description.

• Are the designs customizable?

Possibly! I'd love to hear your ideas. I’m planning to offer customization options soon—stay tuned!

• Where are you located?

Flighthearted is a registered business in Maryland. However, my home flying site is in Utah.

• How can I contact you with other questions?

Feel free to reach out through the Contact Form, and I’ll be happy to help!