Refund policy

I want you to love your purchase. If there’s an issue with your order, I'm here to help and encourage you to reach out. I’ll do my best to resolve it and ensure you have the best experience possible.

Replacements and Refunds

I cannot accept general returns since each product is made to order just for you. However, if your item arrives defective or damaged due to a printing or production issue, I’m happy to offer a replacement or refund.

If you have questions or concerns about shipping, including tracking, delays, lost packages, or product damages caused during shipping, please refer to the Shipping Policy for detailed guidance.

How It Works:

• Email me within 14 calendar days of delivery if there’s a problem. 

• Include a photo of the issue along with your order number.

• I’ll work with you to resolve the problem and send a replacement or refund as needed.

Please note: Items ordered in the wrong size or customized items cannot be replaced or refunded unless they arrive damaged or defective. Be sure to check the size chart before ordering to ensure the best fit! If you’re unsure about sizing or customization details, feel free to reach out before placing your order—I’m happy to answer any questions!

Items sent back without prior approval cannot be accepted.

Order Changes and Cancellations

Please let me know immediately if you need to adjust or cancel your order. Changes may not be possible more than an hour after placing your order, as I quickly submit designs to production to minimize wait times.

Refund Process

If a refund is approved, it will be issued to your original payment method within 10 business days. Please allow your bank or credit card provider additional time to process the refund. If you haven’t received it after 15 business days, please email me.

For all inquiries, email me at ashley@flighthearted.com.